Effective Date: 2026
Thank you for shopping with ONEMILE. This Shipping Policy outlines the shipping procedures, delivery timelines, shipping fees, customs regulations, and related terms applicable to all orders placed on our official store. By placing an order with ONEMILE, you agree to the terms listed below. We specialize in premium women’s yoga apparel, activewear, and casual fitness clothing, and we strive to deliver high-quality products to customers worldwide with reliable and transparent shipping services.
1. Order Processing Time
All orders are processed and verified within 1–3 business days after payment confirmation. Business days exclude weekends, public holidays, and regional statutory holidays. Our team conducts strict quality inspection and packaging for every yoga apparel item before shipment to ensure products are free from defects, wrinkles, and damage during transit.
For customized orders or limited-edition activewear collections, the processing time may be extended to 3–5 business days. Customers will receive a confirmation email with order updates once your package is dispatched. Please double-check your shipping address, contact information, and postal code during checkout, as incorrect information will cause processing delays or delivery failure.
2. Shipping Methods & Delivery Time
ONEMILE provides global standard shipping services covering most countries and regions worldwide. We cooperate with professional cross-border logistics providers to ensure stable delivery for yoga clothing and activewear products. The estimated delivery time varies by destination:
- United States, United Kingdom, European Union Countries: 7–15 business days
- Australia, Canada, Southeast Asia: 8–18 business days
- Other global regions: 15–25 business days
Delivery time is an estimated reference and not guaranteed. Transit delays may occur due to logistics peak seasons, local postal efficiency, weather conditions, or customs clearance inspections. ONEMILE prioritizes lightweight and environmentally friendly packaging for yoga apparel to reduce shipping volume and accelerate delivery efficiency.
3. Shipping Fees & Free Shipping Rules
Shipping fees are automatically calculated based on the package weight, product volume, and destination country at checkout. We offer free standard shipping for orders that meet our threshold in most regions, aiming to bring cost-effective shopping experiences for fitness and yoga enthusiasts.
Additional surcharges may apply for remote areas, high-risk regions, and oversized or overweight packages. All shipping fees are non-refundable after the package has been dispatched, including cases of order cancellation, return, or exchange.
4. Customs, Duties & Taxes
All international orders may be subject to local customs duties, import taxes, or processing fees imposed by the destination country’s customs authority. These additional charges are the sole responsibility of the buyer. ONEMILE has no control over customs policies, tax rates, and clearance procedures of various countries.
Our yoga apparel products comply with international textile safety standards and EU REACH regulations. We will provide complete commercial invoices, product declaration documents, and accurate HS codes for customs clearance to reduce the risk of inspection delays. Please note that different countries have different textile import regulations, and buyers shall abide by local import laws and assume corresponding responsibilities.
5. Order Tracking & Delivery Issues
Once your order is shipped, you will receive an email containing a unique tracking number and an official tracking link. You can check the real-time logistics status of your yoga apparel package online at any time. Please allow 2–3 days for the tracking information to be updated after dispatch due to logistics system synchronization.
If your tracking information stops updating for more than 7 business days, or the package shows delivered but you have not received it, please contact our customer service team within 5 days. We will assist you in verifying logistics information, filing inquiries, and solving delivery problems in a timely manner.
6. Shipping Exclusions & Delay Causes
ONEMILE is not responsible for shipping delays or delivery failures caused by force majeure factors, including but not limited to natural disasters, extreme weather, international logistics suspension, customs inspection delays, regional policy adjustments, and postal service strikes. We are also not liable for delivery errors caused by incorrect or incomplete shipping information provided by customers.
During major holidays, shopping festivals, and global logistics peak seasons, overall delivery time will be prolonged. Customers are advised to place orders in advance to avoid affecting daily yoga and fitness wear use.
7. Undeliverable & Returned Packages
If the package is returned due to incorrect address, long-term unclaimed status, refused customs clearance, or invalid contact information, the buyer shall bear the return shipping fee and secondary shipping cost for re-delivery. If you need to resend the package, please contact customer service to pay the corresponding logistics fee and confirm the correct shipping address again.
8. Policy Updates
ONEMILE reserves the right to update and adjust this Shipping Policy at any time without prior notice. Any changes will take effect immediately after being posted on our official website. Continued use of our shopping service after policy updates means you accept the revised terms.
For any questions about shipping services, delivery time, or customs issues, please feel free to contact our professional customer support team. We will provide you with patient and professional solutions within 24 hours.
ONEMILE | Professional Women’s Yoga & Activewear Brand