Return Policy

1. Eligibility for Returns and Refunds

• Time Limit: You must initiate a return request within 30 days of the delivery date of your order. This 30-day period is calculated from the date your order is delivered to your specified shipping address, as confirmed by the logistics tracking information. If you initiate a return request after the 30-day period, we may not be able to accept your return or provide a refund, unless there is a valid reason (such as a product defect that was not discovered until after the 30-day period).
• Product Condition: The product must be in its original condition, unused, unwashed, and undamaged, with all original tags, labels, and packaging intact. This includes but is not limited to yoga sets, sports bras, leggings, tops, layering pieces, and yoga accessories. We cannot accept returns for products that have been worn, washed, altered, or damaged by the customer, as these products cannot be resold. For example, if you wear a yoga legging for a workout and then decide to return it, we will not be able to accept the return.
• Proof of Purchase: You must provide a valid proof of purchase, such as your order number, email address associated with the order, or a copy of the order confirmation. This helps us verify your purchase and process your return request efficiently.
• Exceptions: Certain products are not eligible for returns or refunds, including but not limited to:
  • Final sale items: Products marked as “final sale” or “clearance” are not eligible for returns or refunds, unless they are defective.
  • Personalized or custom-made products: Products that are personalized or custom-made according to your specific requirements (such as custom-sized yoga wear or personalized prints) are not eligible for returns or refunds, unless they are defective.
  • Hygiene products: Certain yoga accessories that come into direct contact with the skin (such as yoga mats, yoga towels, and reusable face masks) are not eligible for returns or refunds for hygiene reasons, unless they are defective and unopened.

2. Return and Refund Process

1. Initiate a Return Request: Contact our customer service team at service@onemiled.com within 30 days of delivery to initiate a return request. Please provide your order number, the name of the product(s) you wish to return, the reason for the return, and any relevant photos (if the product is defective). Our customer service team will respond to your request within 2 business days and provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
2. Prepare the Return Package: Pack the product(s) securely in the original packaging (or a suitable alternative packaging) along with all original tags, labels, and accessories. Please clearly write the RMA number on the outside of the package. Do not include any items that are not part of the return (such as other products or personal items), as we will not be responsible for lost or misplaced items.
3. Ship the Return Package: Ship the return package to the address provided by our customer service team, using a trackable shipping method. We recommend that you keep the shipping tracking number for your records, as we will not be responsible for packages that are lost or damaged during shipping. The cost of return shipping is the responsibility of the customer, unless the return is due to a product defect, error on our part (such as sending the wrong product or size), or a damaged product upon delivery.
4. Receive and Inspect the Return: Once we receive your return package, our team will inspect the product(s) to ensure they meet the return eligibility conditions. This inspection process may take 3-5 business days from the date we receive the package.
5. Process the Refund: If the return is approved, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase (such as credit card, PayPal, or debit card). Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider, and we are not responsible for any delays caused by the payment provider.

3. Refund Amount

• Full Refund: We will issue a full refund (including the original product price and any applicable taxes) if:
  • The product is defective (e.g., fabric tears, stitching errors, broken zippers, or incorrect sizing due to a manufacturing error).
  • We sent the wrong product or size (e.g., you ordered a medium yoga legging but received a large one).
  • The product was damaged during shipping (please provide photos of the damaged package and product within 48 hours of delivery to be eligible for a full refund).
  • The product is unused, unwashed, and in its original condition, and you are returning it for a reason other than a defect or error (e.g., sizing issues, change of mind).
• Partial Refund: We may issue a partial refund if the product is returned in a condition that does not meet the full return eligibility criteria, but is still resalable. For example, if the original packaging is damaged but the product is unused and undamaged, we may deduct a small fee (up to 10% of the product price) from the refund amount to cover the cost of repackaging.
• No Refund: We will not issue a refund if:
  • The product is returned after the 30-day return period.
  • The product has been worn, washed, altered, or damaged by the customer.
  • The product is a final sale item, personalized item, or hygiene product (unless defective).
  • The product is returned without a valid RMA number or proof of purchase.

4. Exchanges

• Eligibility: Exchanges are only available for products that meet the same return eligibility conditions (unused, unwashed, original condition, within 30 days of delivery). Exchanges are not available for final sale items, personalized items, or hygiene products (unless defective).
• Process: When initiating your return request, please specify the product you wish to exchange for (including size, color, and style). Once we receive and inspect your returned product, we will process the exchange and ship the new product to you. If the new product has a different price than the returned product, you will be responsible for paying the difference (if the new product is more expensive) or we will issue a refund for the difference (if the new product is less expensive).
• Shipping Costs: The cost of returning the original product is the responsibility of the customer, unless the exchange is due to a product defect or error on our part. The cost of shipping the new product to you will be covered by us, unless the exchange is for a different size, color, or style due to a change of mind, in which case you may be responsible for the shipping cost of the new product (depending on your location and order value).

5. Product Defects and Damages

• Report the Defect/Damage: Contact our customer service team at service@onemiled.com within 48 hours of delivery, providing your order number, photos of the defective or damaged product, and a detailed description of the issue. This helps us quickly assess the problem and provide a solution.
• Options for Defective/Damaged Products: We offer the following options for defective or damaged products:
  • Full refund: We will issue a full refund (including product price and taxes) and you can keep the defective/damaged product (no need to return it).
  • Exchange: We will send you a new replacement product of the same size, color, and style, and you can return the defective/damaged product at our expense (we will provide a prepaid shipping label).
  • Repair: If the product can be repaired (e.g., a small stitching error), we may offer to repair the product and return it to you at our expense. This option is only available for minor defects that do not affect the functionality or appearance of the product.
• Verification: We may ask you to provide additional photos or information to verify the defect or damage. If we determine that the defect or damage was caused by the customer (e.g., misuse, improper care), we may not be able to provide a refund, exchange, or repair.

6. Shipping and Handling Fees

7. International Returns

• Return Shipping Costs: International return shipping costs are the responsibility of the customer, and we recommend using a trackable shipping method. We are not responsible for packages that are lost or delayed during international shipping.
• Customs and Duties: The customer is responsible for any customs duties, taxes, or fees incurred during the return shipping process. We will not be able to refund any customs duties or taxes paid on the original order.
• Return Time: International returns may take longer to reach us (2-4 weeks), so we recommend initiating the return request as soon as possible to ensure it is received within the 30-day return period.

8. Refund Processing Time

9. Changes to This Refund Policy

10. Contact Us