Privacy Notice

1. Information We Collect

1.1 Information You Voluntarily Provide

• Contact Information: Including your full name, email address (such as service@onemiled.com for communication), phone number, shipping address, billing address, and other contact details that allow us to get in touch with you and deliver products.
• Account Information: Including your username, password (encrypted and stored), and account preferences, which are used to create and manage your account on our Website, allowing you to log in, view your order history, track orders, and manage your personal settings.
• Payment Information: Including your credit card number, debit card number, PayPal account information, or other payment method details. Please note that we do not store your full payment card information directly; instead, we use trusted third-party payment processors (such as PayPal, Stripe) to process payments, and these processors comply with relevant payment security standards (such as PCI DSS) to protect your payment information.
• Order Information: Including the products you purchase (such as yoga sets, sports bras, leggings, tops, layering pieces, yoga accessories), order quantity, order amount, order date, delivery method, and order status. This information is used to process your order, arrange delivery, provide after-sales service, and track order fulfillment.
• Communication Information: Including the content of your emails, messages, or calls with our customer service team, as well as your feedback, comments, or suggestions about our products and services. This information is used to respond to your inquiries, resolve your problems, and improve our products and services.
• Subscription Information: If you subscribe to our newsletter or promotional updates, we will collect your email address to send you information about our new products, discounts, promotions, yoga tips, and other relevant content. You can unsubscribe from these communications at any time.
• Other Voluntary Information: If you participate in our surveys, contests, or other activities, you may provide additional information such as your age, gender, yoga practice experience, and preferences. This information is used to better understand our customers, tailor our products and services to your needs, and improve our marketing strategies.

1.2 Information Automatically Collected

• Device Information: Including your device type (such as computer, smartphone, tablet), operating system, browser type and version, device ID, IP address, and mobile network information. This information is used to ensure that our Website is compatible with your device, optimize the performance of the Website, and prevent fraudulent activities.
• Browsing Information: Including the pages you visit on our Website, the time you spend on each page, the links you click, the products you view, the search terms you use, and the order in which you browse the pages. This information is used to analyze user behavior, understand customer preferences, improve the layout and content of our Website, and provide you with personalized product recommendations.
• Cookies and Similar Technologies: We use cookies (small text files stored on your device) and web beacons (small graphic images embedded in web pages) to collect information. Cookies help us remember your login status, preferences, and browsing history, so that you do not need to re-enter information when you visit our Website again. You can adjust your browser settings to refuse cookies or delete existing cookies, but please note that some features of our Website may not work properly if you disable cookies.

2. How We Use Your Information

• To Process and Fulfill Your Orders: We use your contact information, order information, and payment information to process your orders, verify your payment, arrange for product delivery, and notify you of the order status (such as order confirmation, shipping confirmation, delivery status). This is the core purpose of collecting your information, as it allows us to provide you with the products you purchase.
• To Manage Your Account: We use your account information to create and maintain your account, allow you to log in and access your account details, view your order history, track orders, update your personal information, and manage your preferences. This helps us provide you with a personalized and convenient user experience.
• To Provide Customer Service: We use your communication information and contact details to respond to your inquiries, complaints, and feedback, resolve any problems you may encounter with our products or services, and provide you with after-sales support (such as returns, exchanges, refunds). Our customer service team may contact you via email, phone, or message to follow up on your issues and ensure your satisfaction.
• To Send You Marketing and Promotional Communications: If you have subscribed to our newsletter or agreed to receive promotional information, we will use your email address to send you information about our new products (such as our buttery-soft yoga sets, high-support sports bras, squat-proof leggings), discounts, promotions, yoga tips, and other relevant content. You can unsubscribe from these communications at any time by clicking the “unsubscribe” link in the email or contacting our customer service at service@onemiled.com.
• To Improve Our Products and Services: We use the browsing information, feedback, and survey responses you provide to analyze user behavior, understand customer needs and preferences, identify areas for improvement, and develop new products and services that better meet your needs. For example, if many customers provide feedback that a certain yoga legging style is too tight, we may adjust the sizing or design of that product.
• To Optimize Our Website: We use the device information and browsing information to optimize the performance, layout, and content of our Website, ensure that it is compatible with different devices and browsers, and provide you with a smooth and user-friendly browsing experience. We may also use this information to test new features and functionality of the Website.
• To Prevent Fraud and Ensure Security: We use your device information, IP address, and order information to detect and prevent fraudulent activities (such as fake orders, stolen payment information), protect our Website and business from security threats, and ensure the safety of your personal and payment information. We may also use this information to comply with legal obligations related to anti-fraud and security.
• To Comply with Legal and Regulatory Obligations: We may use and disclose your personal information to comply with applicable laws, regulations, court orders, or government requests. This includes but is not limited to responding to legal inquiries, participating in legal proceedings, and complying with tax and accounting requirements.

3. How We Store Your Information

• Storage Security: We use encrypted storage technology (such as SSL/TLS encryption) to protect your personal information during transmission and storage. Your password is stored using hashing algorithms, which means that even we cannot access your original password. We also use firewalls, intrusion detection systems, and other security measures to prevent unauthorized access to our servers and databases.
• Storage Duration: We will store your personal information only for as long as it is necessary to fulfill the purposes stated in this Policy, or as required by applicable laws and regulations. For example, we will store your order information for the period required to process your order, provide after-sales service, and comply with tax and accounting requirements. After the storage period expires, we will securely delete or anonymize your personal information so that it can no longer be identified.
• Storage Location: Your personal information is stored on secure servers located in the United States and other regions that comply with relevant data protection laws. We ensure that the storage location meets the security standards required by applicable laws and that your information is protected at all times.

4. How We Disclose Your Information

• Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business, processing orders, delivering products, providing customer service, and conducting marketing activities. These service providers include payment processors (such as PayPal, Stripe), logistics and shipping companies (such as FedEx, UPS), email service providers, and marketing platforms. We only provide these service providers with the minimum amount of information necessary to perform their services, and we require them to sign confidentiality agreements and comply with relevant data protection laws to ensure the security of your information.
• Logistics and Shipping Partners: To deliver your orders, we need to share your name, shipping address, and order details with our logistics and shipping partners. This allows them to pick up, transport, and deliver your products to you. Our logistics partners are required to protect your information and only use it for the purpose of delivering your order.
• Legal and Regulatory Authorities: We may disclose your personal information to legal and regulatory authorities if required by law, court order, or government request. This includes but is not limited to responding to investigations, complying with tax and accounting requirements, and preventing or detecting illegal activities.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transfer, your personal information may be transferred to the new owner or operator of the business. We will ensure that the new owner or operator complies with this Policy and continues to protect your personal information.
• With Your Consent: We may disclose your personal information to third parties if you have explicitly consented to such disclosure. For example, if you agree to share your information with a partner company for a joint promotion, we will do so in accordance with your consent.

5. Your Rights Regarding Your Information

• Right to Access: You have the right to request access to the personal information we hold about you, including the type, purpose, and disclosure of your information. You can request a copy of your personal information by contacting our customer service at service@onemiled.com.
• Right to Correction: If you find that the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update your personal information directly through your account on our Website, or contact our customer service to request correction.
• Right to Deletion: You have the right to request that we delete your personal information if it is no longer necessary for the purposes stated in this Policy, if you withdraw your consent, or if we are in violation of applicable laws. Please note that we may not be able to delete your information if we are required to retain it by law or for legitimate business purposes (such as processing returns or complying with tax requirements).
• Right to Withdraw Consent: You have the right to withdraw your consent to the collection, use, and disclosure of your personal information at any time. For example, you can unsubscribe from our marketing communications by clicking the “unsubscribe” link in the email. Withdrawing your consent will not affect the legality of the processing of your information before the consent was withdrawn.
• Right to Data Portability: You have the right to request that we provide your personal information in a structured, commonly used, and machine-readable format, so that you can transfer it to another data controller. You can request data portability by contacting our customer service at service@onemiled.com.
• Right to Object: You have the right to object to the processing of your personal information for marketing purposes or other non-essential purposes. We will stop processing your information for these purposes if you object, unless we have a legitimate reason to continue processing.

6. Third-Party Links and Services

7. Children’s Privacy

8. Changes to This Privacy Policy

9. Contact Us